Hurricane Irma Notice
Dear Valued Clients,
Merchant Services LTD (MSLTD) is closely monitoring Hurricane Irma, which is currently located approximately 1,100 miles east-southeast of Miami-Dade County. Fortunately for all of our clients, our redundant transaction processing centers are located inland and strategically spread across the country, ensuring that any impact to South Florida will not impact our ability to process your transactions.
Be advised that our Miami office will be closed Thursday, September 7th, 2017 through Monday, September 11th, 2017.
If you have an immediate need or a technical issue, below you’ll find a list of support numbers for our help desk hotlines who are committed to maintaining connectivity and 24/7 service through and post-storm:
Dedicated Storm Area Support Hotlines:
If your MID begins with 5101… (800) 228-0210 FirstData Hotline (Subject to change)
If your MID begins with 3899… (866) 345-6188 Cynergy Hotline
If your MID begins with 8788… (877) 387-5646 Humboldt Hotline (8AM – 5PM PST)
Additional Support Numbers:
Authorize.net (877) 447-3938
Clover Helpdesk (855) 853-8340
Cynergy Support (800) 933-0064
Dejavoo Suppport (877) 358-6797 Option 2
Durango (970) 259-8660
Humboldt (877) 387-5642 firstname.lastname@example.org
Inovio (866) 267-2246 email@example.com
Nashville Tech Support (800) 828-9034
NewTek Support (800) 277-6980
NMI Support (800) 617-4850 firstname.lastname@example.org
Payeezy (855) 448-3493
Pax (904) 900-3741
Voice Authorization (Telephone Processing)
FD Voice Authorizations (800) 228-1222 Automated
(402) 397-7200 Live Support
Cynergy Voice Authorizations (800) 291-4840
In case of internet AND telecommunication failure, you can run transactions in “offline mode”, essentially storing transaction data on the equipment for deferred processing at your next successful connection window. While this can be a helpful feature, be advised that but there is a risk to it – you will not be immediately aware if a card is not valid or declined until the processing terminal successfully connects to the host server. If you decide to employ this processing solution, please be careful.
“Offline Mode” instructions can be found below for our most popular terminal models. Please refer to the instruction manual for your respective terminal. Further help with activating “offline mode” can be obtained from your respective POS provider. For all other terminals, please call the appropriate hotline associated with your MID.
Please take all necessary precautions to protect yourself and your loved ones during the storm. The entire team at MSLTD wishes you the best during this difficult time.